Terms and Conditions

Booking Fees, Cancellations & No-Show Policy

Due to the high demand for appointments at Saddle House Medi-Spa, we require a booking fee or deposit to secure all appointments.

Injectable Treatments 

A non-refundable £50 booking fee is required to secure injectable treatment appointments. This fee may be paid either online, over the phone or in clinic.

Please note that booking fees are non-refundable in the event of:

  • Cancellations made with less than 24 hours’ notice
  • Failure to attend your appointment (no-show)

The booking fee will otherwise be deducted from your final treatment balance.

 Aesthetic Treatments

A non-refundable £30 booking fee is required to secure aesthetic treatment appointments. This fee may be paid either online, over the phone or in clinic.

Please note that booking fees are non-refundable in the event of:

  • Cancellations made with less than 24 hours’ notice
  • Failure to attend your appointment (no-show)

The booking fee will otherwise be deducted from your final treatment balance.

Cancellation Policy

We kindly request that all cancellations or appointment changes are made at least 48 hours in advance by telephone, email, or in person, except in exceptional circumstances. This allows us to continue providing a high standard of service and offer availability to patients on our waiting list.

Late Cancellations & No-Shows

Saddle House Medi-Spa reserves the right to require full payment for treatment in cases of missed appointments, late cancellations or no-shows.